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That's going above and beyond for you customers!
I was waiting for a shuttle to catch a ride to work after dropping off my vehicle. The shuttle was going to be delayed and my drop off location was in NW Calgary so the service team had one of the guys from the shop (Russ) drop me off at work in their own vehicle instead of waiting around for the standard shuttle service. Really appreciated the service especially when it was offered as I had not requested it. That's going above and beyond for you customers. Great work!